LIFELONG FRIENDS BUILD TRIBE BOUTIQUE ON FRIENDSHIP, COMMUNITY

Sarah Carstens and Chelsea Schwartz are shown inside their Panora store. Tribe offers a wide selection of women’s clothing, accessories, seasonal candles, gifts and other unique items.
Sarah Carstens and Chelsea Schwartz started with an online boutique before opening their Main Street store in Panora.
By Susan Thompson | Lake Panorama Times
Tribe is a women’s clothing store at 130 West Main St. in Panora. The business is owned by Sarah Carstens and Chelsea Schwartz.
“Our families have known each other for years. Our grandparents were friends first, so we’ve always been in each other’s lives one way or another,” Sarah said. “We grew up going to school together and dancing together for years; our friendship has truly been a lifelong one. We feel incredibly lucky to now share this journey as business partners.”

Sarah Carstens and Chelsea Schwartz stand at the Tribe checkout counter with two new gift items available for fall.
“I married my high school sweetheart, Jordan Carstens, and we’ve built our life here in the community we’ve always called home,” Sarah said.
Sarah and Jordan have two children. One is currently attending Iowa State University, and one is a senior at Panorama High School.
“I taught fourth grade for one year before marrying my husband, Ben Schwartz,” Chelsea said. “We briefly lived in Minnesota in his small hometown before moving to Iowa and building our home a couple miles west of Panora.”
Chelsea and Ben have three children. The oldest is at Iowa Lakes Community College in Spencer. The others are a junior and a freshman at Panorama.
“It’s been awesome having our families grow up together in a community that has always meant so much to us,” Chelsea said. “We are constantly asked in the store if we are twin sisters. It happens so often that we’ve gotten to the point of just saying yes. While we may not be sisters by blood, we definitely consider ourselves sisters at heart.”
From online boutique to Main Street
Tribe got its start when Chelsea discovered an online clothing boutique that was looking for ambassadors to host pop-up shops.
“As we gained experience, we realized how much we enjoyed the industry and began dreaming about creating something of our own, something that would give our small town another local shopping experience,” Sarah said.
The name Tribe came naturally to the duo.
“Our family has always been a tribe of its own, and we felt the name perfectly represented the close-knit, family-focused values behind our business,” Chelsa said.
The pair formalized their partnership in December 2018 and launched a website in February 2019.

The weekly Tribe Happy Hour, a live Facebook event each Wednesday at 5 p.m., got its start in 2021. This photo of Sarah Carstens and Chelsea Schwartz was taken during one of the first happy hour sessions at their storefront on Panora’s Main Street.
In February 2021, their current storefront in Panora became available.
“We never imagined Tribe would have a brick-and-mortar location, but the timing felt right to make the business a more permanent part of the community,” Chelsea said. “We opened our doors that March and have loved every minute of being settled into our Main Street location.”
Sarah said Tribe’s target audience is women of all ages who love fashion, enjoy expressing their personal style and want to feel good in what they wear.
“We strive to create a fun shopping experience where customers can find something for every stage of life — from everyday casual looks and comfortable athleisure to trendy pieces for work, weekends, special occasions and everything in between,” she said.
Tribe offers a wide selection of women’s clothing, including tops, sweaters, dresses, denim, bottoms, outerwear and seasonal styles. Accessories available include jewelry, handbags, shoes, sunglasses and hats.
“In addition to apparel and accessories, we offer seasonal candles, gifts and other unique items,” Chelsea says. “Our goal is to provide affordable, on-trend merchandise while offering a personal shopping experience that keeps our customers excited to come back and see what’s new.”
Connecting with customers
The Tribe co-owners use an array of marketing techniques to help reach and keep their customers.
The last Saturday of every month is Tribe Birthday Club, where anyone celebrating a birthday that month receives 30% off one item.
On the first Monday of every month, a special object is hidden somewhere on the Tribe website. Online customers who find it receive a code for 20% off their next online order.
There is a Tribe VIP group on Facebook that anyone is welcome to join.
“It’s a great way for our customers to stay in the know about upcoming events, promotions and the latest happenings at Tribe,” Sarah said. “We also use the group to share sneak peeks and new arrivals as they hit the store, giving our VIP customers an inside look at what’s new. It’s another fun way to connect with our customers and keep our Tribe community growing.”
Another marketing tool is the Tribe Happy Hour, a live Facebook event held each Wednesday at 5 p.m.
“If you tune in, you’re more than likely to see a friendly challenge between the two of us, a new drink recipe, and a short try-on session featuring our newest arrivals,” Chelsea said. “It has become a fun way for our customers to see what’s new, interact with us and get a little taste of the Tribe experience from wherever they are.”
Sarah said the Tribe Happy Hour concept started with early Facebook Live videos because customers loved the signature drinks the women created for their pop-up shops.
“Tribe Happy Hour has become a signature part of our brand,” she said. “We even have a “Happy Hour” section on our website featuring all of the recipes we’ve created and enjoyed over the years. It’s another fun way we’ve been able to connect with our customers.”
Community support
The pair said their success comes down to their customers and the community that has supported them from day one.
“Keeping a small boutique open for nearly eight years in a town the size of Panora is something we never take for granted,” Chelsea said. “We are incredibly grateful for the people who choose to shop local, tell their friends about us, interact with us online and continue to come back year after year.”
Both Sarah and Chelsea said their business has given them the flexibility to raise their families and show them the ins and outs of running a small business while still being present for their important events.
“We are incredibly grateful Tribe has allowed us to build a business while still being there for the people who matter most to us,” Chelsea said.
“We genuinely love what we do and strive to keep God and our faith as the focal point of our business and success,” Sarah said. “We have built Tribe around friendship, community and creating a place where people feel welcome. We feel fortunate to have built something that has become a part of our community, and we look forward to seeing where the next chapter takes us.”
Tribe is open Tuesday from 10 a.m. to 4 p.m., Wednesday from noon to 5 p.m., and Thursday through Saturday from 10 a.m. to 3 p.m. The store is closed Sunday and Monday.
Daily updates, new arrivals and upcoming events are promoted on Facebook and Instagram. Customers can email sales@tribeclothingboutique.com or call 641-755-2026. The Tribe website is www.tribeclothingboutique.com.


















